Ruiaan is dedicated to getting your orders to you as quickly as possible. We usually dispatch orders on the same day or the next working day. Depending on your location, delivery can take up to 5 business days.

At Ruiaan, we offer the option to exchange your garment for a different size or a new style of equal or higher value within 14 days of delivery. To initiate an exchange, simply click on the account icon, enter your phone number or email, and once verified, select the item you'd like to return.

Please note, exchanges are only accepted for items that are unused, unwashed, unworn, and undamaged, free from any perfume, detergent scents, stains, makeup, or tanning marks and must have all original tags intact.

Once the item passes our internal quality check, your exchange will be shipped to you.

Alternatively, you can email us at sales@ruiaan.com, and we’ll arrange a return and schedule a pickup for you within 48 hours.

If you're not fully satisfied with your purchase, Ruiaan gladly accepts returns and offers a full refund within 14 days of delivery.

Simply email us at sales@ruiaan.com and we'll assist you in processing your return within 48 hours.

Please ensure the item is unused, unworn, unwashed, and undamaged, free from any perfume or detergent scents, stains, makeup, or tanning marks and that all original tags are intact. Refunds will only be issued once the item passes our in-house quality check. Kindly note that the refunded amount will be issued after deducting the original shipping charges.